Refund & Return Policy

We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Return Eligibility

We accept returns within 7 days of delivery if:

  • The item is unused and in original packaging
  • You have proof of purchase (order number or invoice)
  • The product is not damaged due to misuse or improper installation

Non-Returnable Items

We do not accept returns for:

  • Products damaged after delivery
  • Customized or special-order items
  • Items without original packaging or accessories

How to Request a Refund

To request a refund or return, follow these steps:

  1. Contact our support team at support@tvmart.com
  2. Include your order number and reason for return
  3. We will provide return instructions within 24–48 hours
  4. Once we receive and inspect the product, we will process your refund

Refund Timeline

Once approved, your refund will be processed within 5–7 business days. The amount will be returned to your original payment method.

Shipping Charges

Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.